Privacy Policy

1 Overview

The Art of Clean ("we," "us," or "our") is a professional cleaning company based in Downtown, California, serving all of San Diego County. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains what information we collect when you visit theartofclean.com, request a quote, book a service, or contact us - and how we use, store, and protect that information.

2 Information We Collect

We collect two types of information: information you provide directly to us, and information collected automatically when you use our website.

Information You Provide Directly:

• Contact details - your full name, email address, and phone number when you submit a quote request, booking form, or contact form.
• Property information - your property size in square feet and service area (zip/area code) when requesting a quote or booking.
• Service preferences - the type of cleaning service you are interested in (residential, deep cleaning, window cleaning, pressure washing, or extreme cleaning).
• Communications - any messages, questions, or feedback you send us via email, phone, or our website forms.
• Payment information - if you pay online, payment details are processed securely by our third-party payment processor. We do not store your full card details on our servers.

Information Collected Automatically:

• Usage data - pages visited, time spent on pages, links clicked, and referring URLs.
• Device and browser data - browser type, operating system, screen resolution, and device type.
• IP address - used to estimate your general geographic location (city/region level only).
• Cookies and similar technologies - see Section 5 for full details.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests, booking inquiries, and general questions.
• To schedule, confirm, and manage your cleaning appointments.
• To send you service confirmations, reminders, and follow-up communications.
• To process payments for services rendered.
• To improve our website, services, and customer experience.
• To send occasional promotional emails or service updates - only if you have opted in or are an existing customer. You can unsubscribe at any time.
• To comply with legal obligations and resolve any disputes.
• To detect and prevent fraud or misuse of our website.

4 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers - trusted third-party vendors who help us operate our website and deliver services (e.g., scheduling software, email platforms, payment processors). These providers are contractually required to keep your information confidential and use it only for the services they provide to us.
• Legal requirements - if required by law, court order, or government authority, we may disclose your information to comply with legal obligations.
• Business transfers - in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• Protection of rights - to protect the rights, property, or safety of The Art of Clean, our customers, or others.

5 Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.

Types of cookies we use:

• Essential cookies - required for the website to function correctly (e.g., form submissions, session management). These cannot be disabled.
• Analytics cookies - used to understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymous.
• Marketing cookies - used to deliver relevant advertisements and track campaign performance (e.g., Google Ads remarketing). These are only active if you have consented.
• Preference cookies - used to remember your settings and preferences on return visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.

6 Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

• Google Analytics - website traffic and behavior analysis. Data is anonymized and aggregated.
• Google Ads - advertising and remarketing. Subject to Google's Privacy Policy.
• Amelia Booking - online appointment scheduling. Booking data is stored securely within our WordPress installation.
• Elementor Forms - quote request and contact forms. Form submissions are stored in our WordPress database.
• WordPress / WooCommerce - our website platform and, if applicable, payment processing.

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

7 Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/TLS encryption on all pages of our website (HTTPS).
• Secure, password-protected access to our website backend and customer data.
• Regular software updates and security patches on our website platform.
• Limited access to personal data - only team members who need it to perform their job have access.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Quote requests - retained for up to 12 months after your last interaction with us.
• Booking and service records - retained for up to 3 years for accounting and legal compliance purposes.
• Email communications - retained for up to 2 years.
• Analytics data - retained in anonymized, aggregated form indefinitely.

You may request deletion of your personal data at any time by contacting us (see Section 13). We will process your request within 30 days, subject to any legal retention requirements.

9 Your Rights

You have the following rights regarding your personal information:

• Right to access - you can request a copy of the personal information we hold about you.
• Right to correction - you can ask us to correct any inaccurate or incomplete information.
• Right to deletion - you can request that we delete your personal information, subject to legal retention requirements.
• Right to opt out - you can unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly.
• Right to data portability - you can request your data in a structured, machine-readable format.
• Right to object - you can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.

10 Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it promptly.

11 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know - you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to delete - you have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to opt out of sale - we do not sell personal information. You do not need to opt out.
• Right to non-discrimination - we will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at helptheartofclean@gmail.com or call (619) 586-4369. We will verify your identity before processing your request.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy. For significant changes, we may notify you directly by email if you are an existing customer.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: